Landlord FAQ
How do I create an account?
To create an account, select Landlords in the top menu and click on the Let's Get Started button. This will take you to a registration form. Please fill out all of the information accurately and then click the Submit button.
If you select to receive promotional emails and newsletters you will be sent out Promotional Codes and special pricing offers that we run throughout the year.
After you submit the form you will be sent an email, to the email address you provided, asking you to verify your account. If you do not see this email in your inbox please be sure to check your junk mail folder as this email may get caught by your filters. Open up the email and click on the Verify My Account button. This will open up a page thanking you for verifying your account. You may now log in to your account to create your listing.
This information is for private landlords only. If you are a Real Estate agent or Property Management company, please call us at 800-862-9874 to create an account and learn more about pricing for companies.
How is my account information used?
Your account information is used for our records only. Your account information is seperate from any information required on your rental listing. We respect your privacy and do not sell or share your information.
How do I log into my account?
To access your account, click on the Login icon on the right hand side of the top menu bar. Your username is the email address that you signed up with.
If you have forgotten your password you can call our office at 800-862-9874 to have our staff re-set it for you, or click on Forgot Password? to start the process of re-setting your password.
The website says I have a duplicate account. Why?
If you have listed with any of our networked sites previously you are already in the database. Please login with your previous username and password.
How do I create a listing?
To create a new listing you need to log into your account. Once you have logged in to your account select Add Listing from the Listing Tools menu.
Step 1: Verify your contact information. This is one of the most important steps. If this information is not correct no one can get in touch with you to rent your property. The default contact information takes the information you provided when you created your account. If you would like to have different information shown here you can set up an alternate contact by clicking on the Add New Contact button.
Step 2: Select your property type. This is where you select what type of property you have available. Once you have selected a housing style a description of that property type will show up, please ensure it is a close match so people searching on the system know what they are looking at.
Step 3: Fill in your property address. Start by selecting the Country, State/Province, and City that your property is in. When filling in your street address please provide the building/house number to ensure the most accurate mapping.
Step 4: Fill in your property details. The mandatory fields are the Building Name or Headline, Bedrooms, Bathrooms, and Rent. While the other fields are not mandatory the more information you provide to perspective tenants the better results you will get.
Step 5: Create a property description. In the space provided you can use an unlimited amount of text to best describe the listing. In our experience, the more information you provide a potential renter in this space that answers the more common questions they may have the more real leads you will receive instead of people phoning to get more information.
Step 6: Select the Features and Amenities that are included with your property. To select what features your property has included or nearby click the empty checkbox next to the item. Renters are becoming increasingly interested not only in what is included in the property they will be renting, but also what is in the surrounding neighborhood.
Step 7: Click on the Go to Step 2 button when you are happy with the information you have input for your listing.
Step 8: Add Pictures to your listing. Having even a couple of photos greatly improves the results of your advertising.
To select the photos you would like to add to your listing, click on the Choose Files button. This will open a browser that will allow you to find the images on your computer.
You can upload a maximum of 40MB or 10 images at a time, whichever is the lesser amount. The maximum file size per photo is 10MB.
After selecting the files you wish to upload click on the orange Upload button. When the images are done uploading you will get a pop up that confirms the files have finished uploading and your photos will appear on the screen. You can enter in captions for each photo if you would like to provide a description of what they photo is showing.
Step 9: Scroll to the bottom of the screen and click on the Go To Step 3 button.
Step 10: Select the length of time you would like to advertise your property for. You can select from 1 month, 2 months, or a 12 month or until it rents option. The most economical is the 12 month or until it rents for $44.95. This allows you to leave your property online for up to 12 months for one low price. If you rent it out and do not want to continue to receive inquiries you can notify us to take it down, or keep it online and build a waiting list of interested parties.
Also you can select here if you would like to purchase a feature position (pending availability). In each market there are 10 feature positions that will ensure your property comes up as one of the top 10 search results as long as your property fits the search criteria. These positions are available on a first come first serve basis.
Step 11: Enter in a Promo code, if you have one, and click on the Update Total button. Throughout the year we will send out various promotional codes to our users that have elected to receive promotional emails from us in your account settings. You can change your setting for this anytime under Account Setting in the dashboard menu.
Step 12: Click on the Save and Finish button to proceed to the payment process.
What do I do if my city isn't found in the database?
Please contact us with the desired state/province, and region and we will promptly add your city to our database. You can also contact us if you believe your city is listed in the incorrect region.
How do I add pictures to my listings?
Having even a couple of photos greatly improves the results of your advertising.
Step 1: After logging into your account click on the My Listings button on the dashboard menu.
Step 2: Find the listing in your account you would like to add photos to and click on the Modify/Relist button on that listing.
Step 3: Scroll to the bottom of the page and click on the Go to Step 2 button.
Step 4: This will bring up the page where you can add photos. Click on the Choose Files button to open up a browser that will allow you to find the photos that you want to use from your computer. You can select up to 10 photos or 40mb worth of photos to upload at one time, whichever limit is hit first.
Step 5: Once you have selected which photos you want to use, click on the Upload button. The progress bar will move showing the progress of your upload. Once the photos have completed the upload process you will get a pop up confirming how many photos have been added to your listing.
You should now see the pictures that you have added. If you need to add more photos repeat steps 4 and 5. To adjust the order of the photos use the Move up, Move Down, and Delete buttons.
Step 6: Scroll to the bottom of the page and click on Go to Step 3.
Step 7: From this screen you can choose to either extend the time you have your ad online or select the Do not extend listing time option if you are not looking to extend your advertising time. After this scroll to the bottom of the screen and click on the Save and Finish button to save the photos to your listing.
How do I modify/make changes to my listing?
You can update or make changes to your listing at anytime. After logging into your account, click on the My Listings button in your dashboard.
Step 1: Click on the Modify/Relist button on the ad you would like to make changes to.
Step 2: Scroll down the page and make the desired changes to the information in your listing details. The more information you can provide to a potential tenant the better quality lead you will get as they will have all the information they need and will want to set up a visit when they first call you instead of having to ask for all the information about the property.
Step 3: Scroll to the bottom of the screen after verifying all of the information is correct and click on the Go to Step 2 button. From this screen you can update any photos you would like to add or subtract.
Step 4: Scroll to the bottom of the screen and click on the Go to Step 3 button. Once you have reached the next screen you can choose to extend the length of time you are advertising for or select the Do not extend listing time option then scroll to the bottom of the screen and click on the Save and Finish button to save the changes to your listing.
How do I change my listing category?
To change the category of your listing you must contact us.
Tel: 800.862.9874
Eamil: info@renthello.com
How do I change the address on my listing?
To change the address of your listing you must contact us.
Tel: 800.862.9874
Eamil: info@renthello.com
How do I re-list a property that I advertised before?
Any listing you create will always remain in your account for future use. We are all busy people, so why have to spend the time re-creating an ad each year when you are looking for new tenants? You can easily re-list any ad you have used in the past with a few simple steps.
After logging into your account click on the My Listings button in your dashboard. This will bring you to a screen where you can see all of the listings in your account.
Step 1: Scroll down the page until you see your offline listings then click on the Modify/Relist button on the listing you are looking to re-list. This will open up the listing for your review.
Step 2: Review all of the information on the listing to ensure that it is up to date and accurate with any price changes, new features, or renovations that have been done since the last time you listed the property. Scroll to the bottom of the screen and click the Go to Step 2 button to view all the pictures on the listing to ensure they are accurate. After reviewing the photos scroll down and click the Go to Step 3 button.
Step 3: When you reach Step 3 of the re-list process this is where you can select how long you would like to advertise your property for. Select from the 1, 2, or 12 month options. This is also where you can select if you would like a feature position. The feature positions ensure you the most visibility for your listing by placing them at the top of any search that your listing matches with. If you purchase feature position 6 your listing will always be search result number 6 or higher which gets you more eyeballs on your listing. After selecting how long you would like to advertise for, scroll to the bottom of the screen and click on the Save and Finish button.
Step 4: Fill out your payment information. After submitting payment your listing will be reviewed by our staff and online within 24 hours.
How do I de-list a property that has been rented?
Congratulations on renting your property! After your property has been successfully rented you may no longer wish to receive inquiries about your property.
Log into your account and click on the My Listings button in your dashboard. This will bring up all the listings in your account.
Find the property that has been rented and click on the De-List button. This will bring up a confirmation screen to ensure that this is what you want to do. Click on the De-List Now button that comes up and it will mark your property as rented. Your listing will remain online for 4 days with a RENTED banner to let anyone that was interested in it know it has been rented and they will need to look at other options.
Now sit back and relax as your property is full and you can go back to enjoying life.
How do I view the stats for my listings?
For any listing you have listed on our site we track how many times it has shown up as a search result as well as how many times someone has looked at the full version of your listings.
In your dashboard there is a subsection titled Stats. By clicking on the Listings button in this area of your dashboard it will take you to a page with all of your listings on it. From this page you can choose which of your listings you want to view the stats for and click on the View Stats button for that listing. This will open up a page that shows you a summary of the list views(how many times it was seen as a search results) and Single/Detail Views(how many times someone clicked on the ad to view it in full detail).
Our system also saves any emails that are sent to you directly from the website so you can pull them up if you accidentally delete one before you can respond to it. To look up any emails that have come in through the system, go to the same Stats subsection of your dashboard and click on the Email Totals button. This will open up a page that shows you all of the listings in your account as well as the number of emails that each listing has received while it has been active in your account. To view the emails in detail click on the View Emails button on the listing. This will open up a page that gives you a summary of when the emails came in and who they were from. To see the actual email, click on the View button and it will open up a page that shows the text of the email as well as the contact information of the person that was inquiring about your listing.
